TERMS & CONDITION

Last updated: 8 October 2025

Welcome to Hydromove.com.my (“we”, “our”, “us”).
By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

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1. General Information

Hydromove.com.my is an online store operated in Malaysia, offering premium products and services.
By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

We reserve the right to modify, update, or discontinue any part of the site or these Terms at any time without prior notice. Continued use of our website constitutes acceptance of such changes.

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2. Products & Descriptions

We strive to display accurate product images, descriptions, and pricing.
However, we do not guarantee that:
• The product colours displayed on your device are 100% accurate.
• Product descriptions are completely error-free.

In the event of a product error or pricing issue, we reserve the right to correct it and update your order accordingly.

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3. Orders & Payments

All orders placed through Hydromove.com.my are subject to acceptance and availability.
• Payment is processed securely via Chip-in Asia.
• We reserve the right to cancel any order if payment is not completed, stock is unavailable, or fraudulent activity is suspected.
• You agree to provide accurate and complete payment and delivery details to ensure successful order processing.

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4. Shipping & Delivery

We deliver within Malaysia (and internationally if stated).
Delivery times may vary based on your location and courier performance.
We are not responsible for delays caused by courier services, incorrect addresses, or unforeseen circumstances beyond our control.

For more details, please refer to our Shipping Policy (if available) or contact our support team.

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5. Returns & Refunds

Please refer to our Refund Policy for full details on returns, exchanges, and refund eligibility.

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6. Intellectual Property

All content on Hydromove.com.my, including text, graphics, images, logos, and product information, is the property of Hydromove.com.my and protected under applicable intellectual property laws.
You may not reproduce, distribute, or exploit any content without our written consent.

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7. User Responsibilities

You agree not to:
• Use the website for fraudulent or unlawful activities.
• Interfere with or disrupt website operations.
• Copy or distribute content without authorization.

Violation of these terms may result in account suspension or legal action.

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8. Limitation of Liability

To the fullest extent permitted by law, Hydromove.com.my shall not be held liable for:
• Any indirect, incidental, or consequential damages arising from your use of our website or products.
• Any loss resulting from third-party services, including couriers or payment gateways.

Our total liability shall not exceed the total amount paid for the product in question.

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9. Third-Party Links

Our website may contain links to third-party websites for your convenience.
We do not control or endorse the content or privacy practices of these external sites and are not responsible for any losses arising from their use.

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10. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with Malaysia’s PDPA 2010.

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11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia.
Any disputes arising shall be subject to the exclusive jurisdiction of the Malaysian courts.

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12. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

📧 hello@hydromove.com.my
📞 +60 11 1024 0475
🌐 www.hydromove.com.my