PRIVACY POLICY

Last updated: 8 October 2025

Welcome to Hydromove.com.my (“we”, “our”, or “us”).
We value your trust and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

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1. Information We Collect

When you visit or use our website, we may collect the following types of information:

a. Personal Information
• Full name
• Shipping and billing address
• Email address
• Contact number
• Payment details (processed securely via Chip-in Asia)

b. Non-Personal Information
• Browser type and device information
• IP address
• Pages visited and time spent on our website
• Cookies and usage data for analytics purposes

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2. How We Use Your Information

Your personal data may be used for the following purposes:
• To process and fulfill your orders
• To communicate updates regarding your purchase or delivery
• To verify payment through Chip-in Asia
• To provide customer support and respond to your inquiries
• To improve our website, services, and user experience
• To send promotional emails or offers (only with your consent)

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3. Payment Security

All online payments are processed securely via Chip-in Asia.
We do not store your complete payment card information.
Chip-in Asia may collect and process your payment details under their own privacy and security standards.

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4. Protection of Your Information

We take reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Your information is stored on secure servers and accessed only by authorized personnel.

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5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy — or as required by law.
Once no longer needed, your data will be securely deleted or anonymized.

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6. Disclosure to Third Parties

We do not sell or rent your personal data to third parties.
However, we may share limited information with:
• Service providers who assist with shipping, payment, or technical operations
• Legal authorities, if required by law or to protect our rights

All third-party partners are required to handle your data in compliance with PDPA.

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7. Cookies

Our website uses cookies to enhance your browsing experience and analyze site performance.
You may disable cookies in your browser settings, but some features of the site may not function properly.

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8. Your Rights

You have the right to:
• Access and request a copy of your personal data
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your data (where applicable)

To exercise these rights, please contact us via the details below.

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9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website.

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10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

📧 hello@hydromove.com.my
📞 +60 11 1024 0475
🌐 www.hydromove.com.my